💸 Cancellation & Refund Policy – Toronto Classy Stays
Effective Date: September 9, 2025
Website: https://www.torontoclassystays.com
Contact: [email protected]
1. General Terms
We understand that travel plans can change unexpectedly. This Cancellation & Refund Policy outlines the conditions under which guests may cancel, modify, or receive refunds for bookings made directly through Toronto Classy Stays.
All reservations are subject to the terms listed here unless otherwise stated in your booking confirmation.
2. Flexible Cancellation Policy
If your booking was made directly through our website:
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Free cancellation up to [14 days] before check-in.
Guests will receive a full refund of the total booking amount (minus any bank or processing fees). -
Cancellations made within 14 days of arrival are non-refundable, and the full booking amount will be charged.
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No-shows or early departures are treated as cancellations and are non-refundable.
3. Non-Refundable Bookings
Certain discounted or promotional rates may be non-refundable.
These bookings cannot be canceled or modified once confirmed, and no refund will be issued for any reason.
4. Modifying Your Reservation
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Guests may request date changes up to 7 days before arrival, subject to availability and rate differences.
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Only one modification per booking is allowed, unless agreed otherwise.
5. Extenuating Circumstances
In exceptional cases such as:
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Government travel restrictions
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Severe illness (with documentation)
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Natural disasters impacting Toronto
We may offer a partial or full refund, or credit towards a future stay.
All such cases are reviewed individually at our discretion.
6. Refund Process
Approved refunds will be processed within 7–10 business days via the original payment method.
Please note that processing times may vary depending on your bank or payment provider.
7. Bookings Made Through Other Platforms
If your booking was made via Airbnb, Booking.com, or another platform, their respective cancellation policies apply. Please refer to your booking confirmation on that platform.
8. Contact Us
For any cancellation or refund inquiries, please contact:
📧 [email protected]
🏙️ Toronto, Ontario, Canada
We’ll be happy to assist and review your request promptly.